Tag Archives: CRM2

Robo-advisor versus the traditional advisor: Round two of the debate (IIAC Blog)

Robo-advisor versus the traditional advisor: Round two of the debate (IIAC Blog)

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Robo-advisor versus the traditional advisor: Round one of the debate (IIAC Blog)

Robo-advisor versus the traditional advisor: Round one of the debate (IIAC Blog)

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IIAC Develops CRM2 Webinar for Member Firms (IIAC Blog)

IIAC Develops CRM2 Webinar for Member Firms (IIAC Blog)

As some clients are set to receive their first CRM2 fee and performance reports from IIAC member firms in January 2017, the IIAC has developed a webinar for advisors titled “Meet the Challenge. Capture the Opportunity”. This webinar provides practical tips to assist advisors in explaining the details and complexities of CRM2 to their clients. A vigorous response to client queries will allay concerns and boost confidence.

This webinar features a CRM2 expert and includes topics such as: helping clients understand their new reports; anticipating and addressing client questions on fees and performance; and tips on … Continue reading

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Post CRM: Where Do We Go From Here? (IIAC Blog)

Post CRM: Where Do We Go From Here? (IIAC Blog)

The second and final phase of the Client Relationship Model (CRM) will take effect on July 15, 2016, a scant nine months away. This date marks the culmination of a four-year effort to build a comprehensive regulatory framework for the client-advisor relationship.

The IIAC has started to think about where do we go from here. Some regulators believe the rule framework does not go far enough to meet the clients’ broad needs, and that more regulation is the answer.

My guest column, which appears in the November edition of Investment Executive, sets out some preliminary … Continue reading

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Thank You for Seven Great Years, Barb Amsden!

Thank You for Seven Great Years, Barb Amsden!

After seven years, our valued colleague, Barbara Amsden, will be leaving the IIAC on April 1st.

Barb was one of the IIAC’s original staff members, joining the association when it launched. Since then, she has worked on a dizzying array of projects including capital market improvements, red tape reduction, the awarding of Diamond Jubilee medals, taxes, and, of course, most recently spearheading cross-industry efforts to implement CRM1 and CRM2.

Here is part of an email sent to Barb’s colleagues by Ian Russell, IIAC President and CEO: “We will all miss Barb’s energy, wit, intelligence and … Continue reading

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Register Now: Free IIAC Members-Only CRM2 Event

Register Now: Free IIAC Members-Only CRM2 Event

Implementing CRM2:  Traps and the Tips and Tools to Avoid Them

Date: Tuesday, March 31, 2015

Time:  1:00-4:00 p.m. ET, with networking reception to follow

Location:  Outside of Toronto, via Webex; shared settings in other locations are being organized and details will be made available shortly

In TorontoScotia Plaza40 King Street West, Toronto44th Floor – Elliot Room

Sponsored by Broadridge and Hosted by Borden Ladner Gervais LLP (BLG)

Who should attend:  Senior executives from small and mid-size firms, and key staff at larger firms who must stay on top of all key aspects of these major strategic changes

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Canadian Securities Administrators (CSA) Approves IIROC 2015 and 2016 CRM2 Rules – Book Cost Outstanding

Canadian Securities Administrators (CSA) Approves IIROC 2015 and 2016 CRM2 Rules – Book Cost Outstanding

On January 19, 2015, IIROC announced that the CSA had approved IIROC 2015 and 2016 CRM2 rules.  IIROC dealers had already implemented 2014 CRM2 requirements, worked extensively on 2015 and 2016 implementation, and done as much of the analytical work as possible for CRM2 components where significant uncertainty remained, but major development work for 2015 couldn’t be planned further without final CRM2 rules.  This delay compressed the two years the CSA had allotted for July 15, 2015 CRM2 rule implementation to less than six months.  This is a time compression of 75%.

The final rules are good news.  Questions regarding … Continue reading

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IE: IIAC steps up lobbying to delay CRM2

IE: IIAC steps up lobbying to delay CRM2

The following article, which was written by James Langton and appears today on Investment Executive.com, outlines why the IIAC is urging the Canadian Securities Administrators (CSA) to agree to an extension of the CRM2 implementation deadline:

The Investment Industry Association of Canada (IIAC) is stepping up its push for an extension to the final implementation of certain reporting requirements under the Client Relationship Model (CRM2).

In a letter to Bill Rice, chairman of the Canadian Securities Administrators (CSA) and chairman and CEO of the Alberta Securities Commission (ASC), the IIAC sets out its case for pushing back the deadline … Continue reading

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REGISTER NOW: CRM2 Hotspots for 2015 and 2016

REGISTER NOW: CRM2 Hotspots for 2015 and 2016

For members who were unable to attend one of four November presentations and discussions of CRM2 challenges, or for further updates, please join us on Tuesday, December 16, from 2:00 p.m.-5:00 p.m. ET, for CRM2 Hotspots for 2015 and 2016Date:           Tuesday, December 16, 2014Time:           2:00 pm – 5:00 pm ET Dial-in:       TBA

Learn more about the status of answers on requirements for 2015 and 2016 deliverables and possible solutions.  Identify which are business decisions, which must be addressed by members with their service providers and vendors, and which must be solved on an industry level. 

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CRM2 Guide Courtesy of Investment Executive

CRM2 Guide Courtesy of Investment Executive

Be sure to check out Investment Executive’s CRM2 Guide, a special supplement designed to help the industry better understand the nuts and bolts of CRM2. 

In it, industry professionals will have access to everything from technology rescue tips to training strategies and much, much more. 

Readers will also learn  from industry experts including the IIAC’s managing director, Barb Amsden, whose perspectives and insights can be found in several of the articles.

Additional information can be found on the IIAC’s website – CRM Help at Your Fingertips.  (Please note:  These resources are available to IIAC members only.)

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