The Client Relationship Model (CRM) project is aimed at better relationship disclosure, improved management and disclosure of conflicts of interest, enhanced account suitability, and more transparent account performance reporting.

The IIAC supports – and has worked for years with regulators to improve – requirements surrounding the four core principles of the CRM, which build on the already considerable requirements of firms and advisors serving their clients. We want the rules to be both effective in achieving what clients need and cost-efficient for IIAC members to implement. Our CRM member support is, and will be, multi-faceted and directed at large, medium and small firms across the country, whether introducing, self-clearing or carrying members, and at service providers and other stakeholders in the investment industry.

Ian Russell, IIAC President and CEO

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